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Terms Conditions That Govern Your soju8 Account

Every account on soju8 operates under these terms — they set out what you can do, what we commit to, and how disputes are handled. Access and participation depend on local law and are available only where permitted in your region.

Account EligibilityWallet Payment RulesDANA · OVO · GoPayJurisdiction-Dependent AccessAccount Suspension Rights

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What These Terms Actually Cover

soju8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you open an account and continue for as long as it remains active. They cover how your account is created and verified, how deposits and withdrawals move through DANA, OVO, and GoPay, and what happens if a transaction is disputed or

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a session is interrupted. We reserve the right to update these terms; when we do, we post the revised version and the change takes effect on the date shown. Continued use of your account after that date means you accept the updated terms. If any clause
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is found unenforceable under applicable law in your jurisdiction, the remaining clauses stay in force. These terms do not override local consumer-protection law where that law applies to you. For payment-related disputes involving DANA, OVO, or GoPay, the resolution path starts with our support team before
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any external escalation. Account access is subject to eligibility under local law and is available only in supported regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE DATA

Account Security, Data and Your Rights

We hold your account data only as long as it is needed for the purpose it was collected — transaction records are kept in line with applicable financial regulations, and personal details are not shared with third parties outside of payment processing through DANA, OVO, and GoPay. You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request account closure by contacting support. Cookies on soju8 are used for session management and fraud prevention; you can manage non-essential cookies through your browser settings without affecting your ability to log in.

Data Retention

We keep transaction and account records for the period required by applicable financial regulations, then delete or anonymise them in line with our retention schedule.

Cookie Use

Session cookies keep your account login active; analytics cookies are non-essential and can be turned off in your browser without breaking account access.

Account Security

Your account is protected by password authentication and OTP verification on login; report any unauthorised access to support immediately for a security review.

Your Data Rights

Request a copy of your data, correct inaccurate details, or close your account by contacting support — we respond to data requests within the timeframe local law requires.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account or a payment, our support team handles terms-related queries directly. You can reach us through live chat inside your account dashboard, by email, or through the help centre — whichever works for you from Jakarta, Surabaya, or anywhere else in a supported region.

Team online

Live Chat

Open your account dashboard and tap the chat icon — our team picks up terms and account queries there during operating hours.

Email Support

Send your query to our support address listed in the help centre; include your account ID so we can pull up your record quickly.

Help Centre

The help centre covers common terms questions, payment rules, and account eligibility — check there first for a faster answer.

Common Questions About These Terms

Real questions about how these terms work in practice — covering eligibility, payments, account changes, and how to raise a concern.

These terms apply to anyone who opens and uses a soju8 account. Access depends on local law and is available only in eligible regions where the service is permitted.

We post updates to these terms before they take effect and show the revision date clearly. Continuing to use your account after that date means you accept the changes.

Contact support with your transaction reference. We check our payment gateway logs against DANA or OVO's confirmation record and resolve the discrepancy from there.

Send a data request through our support email with your account ID. We respond within the timeframe required by applicable local law and provide a copy of your records.

We may suspend an account if we detect a breach of these terms, suspected fraud, or activity that conflicts with applicable local law. We notify you and explain the next steps.

Disputes start with our support team. If unresolved, they proceed under the governing law stated in the full terms document, subject to what local consumer-protection law requires in your jurisdiction.

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