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Our Terms, Your Rights, How We Operate

soju8 sets out clear conditions for account access, data handling, and payment use so you know exactly where you stand. Everything on this page covers how we manage your account, what we collect, and how to reach us if something needs to change.

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soju8 Our Terms, Your Rights, How We Operate
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Security on your account is not a single setting — it runs across every step from login to withdrawal. We use SSL encryption on all connections so data between your device and our servers does not travel in plain text. Account login uses OTP verification tied to your registered mobile number, which means a password alone is not enough to access your account. If you want to review the data we hold on you, update your registered contact details, or request deletion of your account records, you can do this through the account settings panel or via our support email.

SSL Encryption Every page and transaction on soju8 runs over SSL. Your DANA, OVO, and GoPay payment details are not stored on our side after a transaction completes.
OTP Login Account login requires a one-time code sent to your registered number. If you did not request a code, change your password immediately and contact support.
Data Access Rights You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion — subject to any retention obligations under local law.
Cookie Controls We use functional cookies to keep your session active and analytics cookies to improve the platform. You can adjust cookie preferences at any time from the footer settings link.
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

For anything tied to these terms — data access requests, account conditions, cookie preferences, or a question about how we handle your e-wallet records — there are three ways to get through to us. Our support team handles account-level queries; for formal legal or data requests, use the dedicated contact route below. Indonesia support covers account help, wallet verification, and policy questions during listed hours.

Team online

Live Chat

Open the chat widget inside your logged-in account for account conditions, DANA or OVO query status, and general policy questions during support hours.

Email Support

Send formal data-access or account-removal requests by email. Include your registered account number and the specific right you are exercising so we can process it correctly.

Help Centre

The Help Centre lists step-by-step account procedures — including how to update your GoPay wallet number, review your data settings, or close your account.

Common Legal and Policy Questions

These are the questions we hear most about account terms, data rights, and how our legal conditions apply to your use of the platform via DANA, OVO, and GoPay in Indonesia.

These terms apply to anyone who opens or uses a soju8 account. Access is subject to local law and available only where eligible regions permit — if local law restricts access, these terms do not override that.

We collect registration details, transaction records linked to your DANA, OVO, or GoPay wallet, device session data, and any communication you send to support. We do not collect payment credentials directly.

Transaction records are kept as long as required under applicable local rules. Marketing preferences and non-transactional data are held while your account is active or until you request removal, whichever comes first.

Yes. Send a request to our support email with your registered account number and specify what you are asking for — access, correction, or deletion. We respond within the period required by applicable rules in your region.

Change your password immediately and contact live chat or support email. We can freeze account activity while we investigate. OTP login means an unauthorised session requires access to your registered phone number — report it fast.

We update terms when services change. We notify you via your registered account contact before any material change takes effect. Continued use of your account after the notice period means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.