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How soju8 Handles Your Personal Information

Your privacy matters to how we run this platform. When you open an account or move funds through DANA, OVO, or GoPay, we collect only what we need — and this page explains exactly what that is, how we store it, and what you…

Account Data ProtectionE-Wallet Transaction PrivacyCookie & Device ControlsData Retention PolicyYour Right to Request Changes
soju8 How soju8 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and clarity sit at the centre of how we handle account data. Below are the four areas where we put that into practice — from how your account is secured to how long we keep your records.

Account Security Practices Your account uses password hashing and OTP verification at login. We do not expose raw credentials at any point, and session tokens expire after inactivity to reduce unauthorised access risk.
Cookie and Device Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings or the in-account privacy controls.
Data Retention and Deletion We keep account records for as long as your account is active and for a period after closure as required by applicable rules. When the retention window closes, records are deleted from active systems.
Requesting Changes to Your Data You can request a copy of your data, ask us to correct inaccurate details, or request deletion by contacting support via live chat or email with your account reference and the specific action needed.
PRIVACY CONTACT CHANNELS

Reach Us About Your Data

If you have a question about what data we hold, want to request a correction, or need to flag a concern about how your information is handled, our support team can help. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Live Chat Support Open the live chat window inside your account dashboard. Describe your privacy question and a support agent will respond directly, typically within the same session.
Email Privacy Request Send your request to the support email address listed in your account settings. Include your registered name and the specific data action you are requesting.
Account Help Centre The Help Centre inside your account covers step-by-step paths for data access requests, cookie settings, and account closure — available any time you are logged in.

Common Questions About Your Privacy on soju8

Real questions from people who want to know exactly what happens to their data. Each answer below is specific to how soju8 handles your information — not a generic policy summary.

We collect your name, email address, contact number, and the e-wallet identifier you use — DANA, OVO, or GoPay — for account verification and payment processing. Device and IP data are also logged automatically.

No. We receive a transaction reference and a payment status confirmation from your e-wallet provider. Your wallet PIN and full account number never pass through our servers.

Log into your account, open the Help Centre, and follow the data access request path. Alternatively, contact support via live chat or email with your account reference and we will process the request.

Yes. Submit a deletion request through live chat or the support email in your account settings. We will confirm what can be deleted immediately and what must be retained under applicable local rules.

We retain records for a period after account closure as required by applicable regulations. Once that window passes, your data is removed from active systems. The exact period depends on local legal requirements.

We share data only with payment processors handling DANA, OVO, and GoPay transactions and with fraud-detection services. All partners operate under data-handling agreements. We do not sell your personal data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.